Person-centered – putting people at the center of their own lives and of the services they receive
In 2020, CCLN, through a grant from the California State Council on Developmental Disabilities, began a project to identify Service Outcomes for California’s Developmental Disability Community. Working with a large group of stakeholders they focused on creating clear, consistent, and measurable service outcomes that could be used to inform service improvement, training, and value-based purchasing.
This project resulted in interest at legislative level in a PAVE service outcomes system and the work began to seek funding for a pilot project to allow the PAVE system to be tried and evaluated. Although Bill AB813 did not go through, the 2021-2022 Approved State Budget included funding for a pilot project on measuring outcomes, with the budget bill language amended in the following year to specifically name CCLN as the organization which would take forward this work.
The overall aim of the PAVE Service Outcomes system is to promote improvement in the quality of life outcomes experienced by people with developmental disabilities and their families across California, reducing disparity and inequity in service provision and quality.
We plan to do this as follows:
The diagram below summarizes the elements of the PAVE system.
We want to have good tools that measure how good people’s lives are (their outcomes) when they are receiving services. We also need to gather information that helps us to understand why some people have better outcomes and others have poorer outcomes. We want to look at how outcomes change over time and how they differ across people and across service types. This is very important if the PAVE system is to help improve services. We will try out the different elements of the system and gain feedback from those who use it – we want the system to be useful to all stakeholders in multiple ways and not considered just as a data collection tool.